Last Updated: 29/5/26

At TheSubscription, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our platform. By using TheSubscription, you agree to the practices described in this policy.

1. Information We Collect

Personal Information

• Name
• Phone number
• Profile information
• Transaction and order history

Host Information

• UPI ID, bank account details, or payout information
• Verification or compliance-related information (if required)

This information helps us provide services, improve platform security, and enhance the user experience.

2. Payment Information

All payments are processed securely through authorized third-party payment service providers.

TheSubscription does not store sensitive financial information such as card numbers, CVV numbers, UPI PINs, banking passwords, or authentication credentials.

Payment-related information is handled by authorized payment partners and may be used for transaction processing, refunds, payouts, fraud prevention, and dispute resolution.

3. How We Use Your Information

We use your information to:

• Process transactions and payments
• Facilitate subscription pool participation
• Manage Host payouts and Member refunds
• Provide customer support and dispute resolution
• Ensure account security and fraud prevention
• Send transaction updates, alerts, and important notifications
• Improve platform functionality, performance, and user experience

We do not sell, rent, or trade personal information to third parties.

4. Data Sharing & Disclosure

Information may be shared:

• With payment service providers for transaction processing
• When required by law, regulation, or legal request
• For fraud prevention, security investigations, or platform protection
• With service providers supporting platform operations

Hosts and Members cannot view each other's sensitive personal information, payment details, or account credentials unless required for access delivery.

5. Communication & Platform Security

Communication related to transactions should take place through platform-approved channels whenever available.

TheSubscription may review platform activity, support interactions, and communication records for security, fraud prevention, policy enforcement, and dispute resolution purposes.

6. Data Protection & Security

We use reasonable technical and organizational measures to protect user information.

These measures may include:

• Secure servers
• Encrypted data transmission
• Access controls and monitoring systems

Users are responsible for maintaining the confidentiality of their login credentials and should report unauthorized access immediately.

7. Cookies & Analytics

TheSubscription may use cookies and similar technologies to:

• Maintain login sessions
• Improve platform performance
• Understand user behavior
• Enhance user experience

Disabling cookies may affect certain platform features.

8. User Rights & Account Control

Users may:

• Update account information
• Correct inaccurate information
• Request account deletion
• Contact support regarding privacy concerns

Certain information may be retained where required for legal, security, compliance, or dispute resolution purposes.

9. Data Retention

We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud, and protect platform integrity.

Anonymous or aggregated data may be retained for analytics and platform improvement.

10. Policy Updates

TheSubscription may update this Privacy Policy from time to time to reflect platform changes, security improvements, operational requirements, or legal obligations.

Continued use of TheSubscription constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns:

📧 support@thesubscription.in